Frequently Asked Questions

What type of hair do we offer?

At Hair by Kujiamini, we offer premium virgin human hair, carefully selected and refined to deliver exceptional quality, natural movement, and long-lasting styling performance.

Our hair is sourced from no more than three donors per hair unit, ensuring consistency in texture, fullness, and overall quality.

Each strand is carefully refined to enhance style retention while preserving the natural softness, strength, and fluid movement of human hair.

What defines our hair quality?

  • Premium Virgin Human Hair: Carefully selected for its natural appearance, softness, strength, and durability.
  • Refined for Style Retention: Thoughtfully refined to improve styling memory, allowing curls, waves, and sleek finishes to maintain their shape with proper care.
  • Fullness from Root to Tip: Consistent density throughout the lengths, creating beautifully full ends without an excessively tapered appearance.
  • Aligned Cuticles: Hair cuticles are maintained in the same direction to promote smoothness, reduce friction, and minimise tangling.
  • Natural Movement: Soft, fluid movement that allows the hair to fall naturally without stiffness or excessive weight.
  • Made for Longevity: Selected for lasting quality, allowing the hair to maintain its beauty and performance with proper maintenance.

Our hair is not marketed as completely raw or unrefined. We intentionally choose a refined finish to offer the balance of natural human-hair quality and reliable styling performance.

Our philosophy is simple: exceptional hair should not only look beautiful, but continue to perform beautifully.

What hair textures do we offer?

At Hair by Kujiamini, we offer two signature textures: Velvet Flow and Ivory Sleek. Each is thoughtfully selected for its exceptional quality, natural beauty, and effortless movement.

Velvet Flow | Body Wave

Our signature body wave texture is defined by its soft, flowing waves, beautiful volume, and natural bounce. Designed to create effortless movement, Velvet Flow offers a full-bodied finish that feels as luxurious as it looks.

Ivory Sleek | Straight

Our signature straight texture is defined by its sleek, silky finish, natural lustre, and beautifully smooth movement. Refined for a polished appearance, Ivory Sleek offers elegant fullness with a seamless, sophisticated finish.

Available in Your Preferred Form

Both signature textures are available in hair bundles, lace closures, and wigs, including our ready-to-wear, professionally pre-styled collections.

Whether you prefer the flowing volume of Velvet Flow or the sleek elegance of Ivory Sleek, every texture reflects our commitment to exceptional quality, natural movement, and lasting beauty.

What customisation options do we offer?

At Hair by Kujiamini, we believe exceptional hair should be tailored to your individual preferences. We offer a selection of customisation options across our wigs, bundles, and lace closures, allowing you to create a look that feels effortlessly your own.

Wig Customisation

Our wigs are available with a range of personalised options, including:

  • Cap Size: Select your preferred cap size for a comfortable, secure fit.
  • Lace Options: Choose from our available lace sizes and constructions to suit your styling preferences.
  • Hair Length: Explore our selection of lengths to achieve your desired look.
  • Hair Colour: Choose between our natural dark brown-black shade or a rich, jet-black finish.
  • Hairline Refinement: Our wigs feature pre-plucked hairlines and bleached knots for a natural-looking finish.
  • Pre-Styled Finishes: Select from our professionally styled, ready-to-wear wig collections.

Bundles & Lace Closures

Our premium hair bundles and lace closures are also available with selected customisation options.

Choose between our natural dark brown-black shade or jet black. Lace closures are available with professionally bleached knots for a more natural-looking appearance.

Our natural-colour human hair also offers the flexibility for further professional colouring, allowing you to personalise your hair beyond its original shade.

Find Your Perfect Fit

For the best results, we highly recommend exploring our Length Guide, Cap Size Guide, and Lace Guide before placing your order.

These guides are designed to help you make informed selections and ensure your hair is tailored to your desired look, fit, and styling preferences.

How long does our customisation process take?

Order Preparation & Processing Times

At Hair by Kujiamini, preparation times vary depending on your selected products and customisation preferences. Each order is handled with care to ensure it meets our quality standards before dispatch.

Hair Extensions | Natural Colour

Hair extensions ordered in their natural colour, without additional customisation, are typically prepared and forwarded to our shipping partner on the same business day.

Made-to-Order Units

Each unit is individually prepared according to your selected specifications, including cap size, length, lace options, and styling preferences.

For units ordered in their natural hair colour, please allow approximately 7 days for production and preparation.

Custom-Coloured Units | Jet Black

Units requiring our professional colouring service undergo an extended preparation process to achieve the desired finish.

Please allow approximately 15 working days for colouring, followed by up to 7 additional days for wig construction, styling, and final preparation.

Shipping & Delivery

Once preparation is complete, orders are transferred to our international shipping partner for final inspection and dispatch, typically within 24 hours of receipt.

International delivery generally takes 6–10 days after dispatch.

All international orders are shipped using DDP (Delivered Duty Paid), meaning applicable import duties and taxes are included in the amount paid at checkout.

Please Note

Preparation times do not include international shipping. All timeframes are estimates and may vary depending on order specifications, weekends, public holidays, and circumstances beyond our control.

What type of lace do we offer?

At Hair by Kujiamini, we offer premium HD transparent lace, carefully selected for its delicate texture, lightweight feel, and natural-looking finish.

Our lace is designed to blend seamlessly with the skin, creating a refined, barely noticeable appearance when properly installed.

For an enhanced finish, we offer optional hairline customisation services, including professional pre-plucking and bleached knots. These services are available at an additional cost and can be selected when placing your order.

Designed for Glueless Wear

Our glueless wigs are designed to be worn without adhesive. For a more seamless finish, we recommend applying a lace tint that closely matches your natural skin tone. This helps the lace blend beautifully with your complexion while maintaining the convenience of a glueless installation.

For more information on our available lace sizes and constructions, we recommend exploring our Lace Guide.

Is our hair true to length?

Absolutely. At Hair by Kujiamini, our hair is true to length, with some pieces offering a little extra length for a beautifully full and luxurious finish.

For a better understanding of how each length falls, we recommend exploring our Length Guide, available within our wig and bundle collections.

Please note that the final appearance of each length may vary depending on the hair texture, styling, and individual height.

How long does shipping take

At Hair by Kujiamini, we offer international shipping, with an estimated delivery time of 3–5 business days once your order has been dispatched.

Please note that shipping times do not include the preparation period for made-to-order items.

Once your order has been shipped, you will receive a tracking number to follow its journey.

Delivery times may vary depending on your location, customs clearance, and courier operations.

Do we ship internationally

Yes. At Hair by Kujiamini, we proudly offer international shipping with a seamless, worry-free delivery experience.

All international orders are shipped using DDP (Delivered Duty Paid), meaning applicable import duties and taxes are covered by us.

From preparation to delivery, we take care of the customs-related costs so you can enjoy your purchase without unexpected import charges upon arrival.

No hidden customs fees. No unexpected import duties. Just effortless delivery.

How do I track my order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and carrier details.

You can use the tracking number to follow your shipment directly through the carrier’s tracking website and stay informed about its delivery progress.

Please allow some time for tracking information to become available after dispatch.

What happens if my package is lost or delayed?

What happens if my package is lost or delayed?

At Hair by Kujiamini, we work with trusted international shipping partners to ensure your order reaches you safely and efficiently.

Once your order has been dispatched, you can follow its journey using the tracking information provided in your shipping confirmation email.

If your shipment is delayed or tracking information has not been updated, we recommend contacting the carrier directly for the latest delivery information.

Should you require further assistance, please contact our customer service team. We will be happy to assist with tracking inquiries and, where necessary, initiate an investigation with the shipping provider.

Delivered but Missing Packages

If your package is marked as delivered but cannot be located, please contact us so we can review the delivery details and assist with an investigation where necessary.

Once an order has been successfully delivered and received, we are not responsible for any subsequent loss or misplacement of the package.

Do we accept returns or exchanges?

At Hair by Kujiamini, customer satisfaction and product quality are important to us. Every order is carefully prepared according to your selected specifications.

Incorrect or Faulty Orders

If you receive an incorrect, damaged, or faulty item due to an error on our part, please contact our customer service team with your order number, a description of the issue, and supporting photographs where possible.

Once the issue has been reviewed, we will arrange an appropriate resolution.

Where a return is required due to our error, we will provide a prepaid return label or arrange another suitable return method at no additional cost to you.

You may request an exchange or a refund, subject to applicable consumer protection rights.

Returns by Customer Preference

If you wish to return an eligible item for personal reasons, please contact us for return instructions and the designated return address.

Where permitted by applicable law, return shipping costs are the customer’s responsibility.

Once the returned item has been received and inspected, we will process the applicable refund in accordance with our Returns & Refunds Policy.

Customised Orders

Certain products made to individual specifications may not be eligible for returns based solely on a change of preference. This does not affect your rights if an item is faulty, damaged, or incorrectly supplied.

For complete information, please refer to our Returns & Refunds Policy.

Do you offer in-store pickup

At this time, we are an online-based store and do not currently offer in-store pickup.

How can I contact customer service?

At Hair by Kujiamini, we’re always happy to assist you.

You can reach our customer service team through our website via email or live chat, or connect with us through our official social media channels.

We aim to respond to all enquiries within 24 hours, ensuring you receive the attention and assistance you deserve.

What payment methods do we accept?

At Hair by Kujiamini, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience.

All available payment methods will be displayed automatically at checkout, allowing you to select your preferred option before completing your purchase.