Refund policy
Refund policy
Last updated: 29 October 2026
At Hair by Kujiamini, we take pride in the quality and craftsmanship of every product we offer. Each order is carefully prepared and inspected to ensure it meets our quality standards before dispatch.
We are committed to providing a transparent and reliable shopping experience while maintaining the quality and integrity of our products.
Please review our return and refund conditions before placing your order.
1. Returns & 14-Day Return Period
We accept returns of eligible products within 14 calendar days of delivery.
If you wish to return an item, you must notify our customer care team within 14 calendar days of receiving your order.
Once you have notified us of your decision to return an eligible product, you have a further 14 calendar days to send it back.
To initiate a return, please provide:
- Your order number.
- A brief description of the reason for your return, if you wish to provide one.
- Clear photographs of the product, where possible, if you are reporting an incorrect, damaged, or defective item.
For change-of-mind returns, you are not required to provide a reason.
Our customer care team will provide the necessary return instructions and shipping information.
Please do not send products to an address that has not been provided or confirmed by our team.
2. Return Conditions & Product Integrity
At Hair by Kujiamini, we take great care in preparing and inspecting every order before dispatch.
To protect the quality and integrity of our products, we ask customers to inspect their purchases carefully upon delivery and before making any permanent alterations.
Hair Units
For a full refund on an eligible change-of-mind return, hair units must be returned in their original, unaltered condition.
The lace must remain intact and uncut, and the unit must not have been installed, glued, washed, coloured, cut, or otherwise permanently altered.
Customers may carefully inspect and try on their units without making permanent alterations.
Hair Extensions
For a full refund on an eligible change-of-mind return, hair extensions must be returned complete and in their original condition.
Bundles must retain their original length, texture, and quantity, with no hair removed.
We recommend keeping all original tags, securing bands, and packaging intact until you are satisfied with your purchase.
Product Verification
All returned products undergo a detailed inspection to verify their authenticity, condition, and conformity with the original order.
Hair units are checked for alterations, signs of installation, and product integrity.
Hair extensions are checked for length, texture, quantity, and weight.
Products that do not match the original order, including substituted items, will not qualify for a refund of the purchased goods.
Altered or Used Products
Products that have been worn, installed, cut, coloured, or otherwise altered beyond what is necessary for inspection may have significantly diminished value.
Where permitted by applicable consumer law, any resulting loss in value may be deducted from the refund.
We strongly recommend contacting our customer care team before making any alterations if you are uncertain about your purchase.
These conditions do not affect your statutory consumer rights, including your rights concerning defective or incorrectly supplied products.
3. Customised & Personalised Products
Certain products manufactured to individual customer specifications or clearly personalised may be excluded from the statutory right of withdrawal under applicable consumer protection laws.
Selecting from our standard product options, including available cap sizes, lengths, and lace options, does not automatically make a product legally personalised.
Where a product qualifies for the personalised-goods exception, this will be clearly communicated before purchase.
Personalised products remain protected by applicable consumer guarantee rights if they are defective, damaged, or do not match the agreed specifications.
4. Incorrect, Damaged or Defective Products
If you receive an incorrect, damaged, or defective product, please contact our customer care team as soon as possible.
When reporting an issue, we ask that you provide your order number, a description of the problem, and clear photographs where possible.
Examples include:
- An incorrect hair unit or extension.
- An incorrect length, colour, texture, or cap size.
- Missing products or incorrect quantities.
- A product that arrives damaged or defective.
- A product that does not match the agreed order specifications.
Where an error or defect is confirmed, Hair by Kujiamini will arrange and cover the necessary return shipping costs.
We will provide an appropriate remedy, including repair, replacement, price reduction, or refund, as required by applicable consumer protection laws.
Your statutory consumer guarantee rights are separate from the 14-day change-of-mind return period.
5. Return Shipping & International Returns
All returns are arranged through Hair by Kujiamini to ensure that products are returned securely to the correct facility.
Customers wishing to return an eligible product must first contact our customer care team. We will provide the necessary return instructions and arrange an authorised shipping label.
Returns are sent directly to our designated international return facility in China.
Change-of-Mind Returns
If you wish to return an eligible product because you have changed your mind, selected the wrong item, or no longer wish to keep your purchase, you are responsible for the return shipping cost.
Hair by Kujiamini offers an arranged return shipping service.
The return shipping fee is €45.
When you agree to use our return shipping service, we will provide a prepaid return shipping label, and the €45 fee will be deducted from your refund.
This fee covers return shipping only. We do not charge a restocking fee.
Customers exercising their statutory right of withdrawal are not required to use our arranged return shipping service. If you prefer to arrange your own return shipping, please contact our customer care team for the correct return address and instructions. You will be responsible for the direct return shipping costs.
Incorrect, Damaged or Defective Products
If you receive an incorrect, damaged, or defective product for which Hair by Kujiamini is responsible under applicable consumer protection laws, we will cover the necessary return shipping costs.
Our customer care team will arrange the return and provide a prepaid shipping label at no cost to you.
Return Instructions
Please contact our customer care team before returning your order so that we can provide the correct return address and instructions.
Do not send products to an address that has not been confirmed by Hair by Kujiamini.
We recommend retaining your proof of postage and tracking information until your return has been completed.
All return arrangements are subject to applicable consumer protection laws.
6. Exchanges
If you wish to exchange an eligible product for a different size, length, or style, please contact our customer care team.
Exchanges are subject to product availability and the applicable return conditions.
For voluntary exchanges, customers may be responsible for the return shipping costs and the shipping costs of the replacement product.
Any additional charges or price differences will be communicated before the exchange is arranged.
Your statutory withdrawal and consumer guarantee rights remain unaffected.
7. Promotional & Discounted Items
Products purchased during promotional periods or at discounted prices are subject to the same return conditions as regularly priced products.
Refunds are calculated based on the amount actually paid for the returned products, together with any additional amounts required under applicable consumer protection laws.
Promotional purchases are not automatically excluded from returns.
8. Refunds & Processing
All returned products are inspected upon arrival at our designated return facility.
Our inspection process includes verifying the product’s authenticity, condition, specifications, and conformity with the original order.
Where a product has been handled beyond what is necessary for inspection, any legally permitted deduction for diminished value will be assessed.
Refunds are issued to the original payment method unless otherwise agreed in accordance with applicable law.
For change-of-mind returns using our arranged return shipping service, the agreed €45 shipping fee will be deducted from the refund where permitted by law.
No restocking fee is charged.
For returns under the statutory right of withdrawal, reimbursement will be made within 14 calendar days of receiving your withdrawal notification, subject to our legal right to withhold reimbursement until we receive the returned goods or evidence that they have been sent back.
Where required by law, the refund will include the original standard delivery charge. Additional charges for premium delivery services are not refundable beyond the legally required amount.
The time it takes for the refund to appear in your account may vary depending on your payment provider.
9. Missing, Incomplete or Substituted Returns
To protect our customers and the integrity of our products, all returned orders are carefully verified against their original purchase details.
Hair by Kujiamini reserves the right to investigate discrepancies, including:
- Returned products that differ from those originally supplied.
- Missing hair bundles or incomplete quantities.
- Hair extensions returned with a reduced weight or altered length.
- Units that have been substituted or materially altered.
- Missing components or accessories that affect the product’s value.
Where a discrepancy is identified, our customer care team may contact you for clarification.
Refunds may be adjusted for documented diminished value where permitted by law.
Products that were not supplied as part of the original order do not qualify for reimbursement as the purchased goods.
Any investigation will be conducted in accordance with applicable consumer protection laws and statutory refund deadlines.
10. Delivery Issues & Lost Packages
If your order arrives with visible damage, missing contents, or signs of tampering, please contact our customer care team as soon as possible.
We recommend keeping the original packaging and providing photographs of the parcel and its contents where available.
If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment with our delivery partner.
Your statutory rights regarding delivery, loss, and damaged goods remain unaffected.
11. Cancellation of Orders
Customers may request cancellation of an order within one hour of placing it through the cancellation options available on our website.
If you wish to cancel an order, we recommend submitting your request as soon as possible.
After the one-hour cancellation window, please contact our customer care team. We will review the status of your order and assist with cancellation where possible.
Orders that have already entered preparation, production, or dispatch may not be eligible for immediate operational cancellation.
However, for products covered by the statutory right of withdrawal, your legal withdrawal rights remain applicable, including where an order has already been processed or dispatched.
Products genuinely manufactured to individual customer specifications or clearly personalised may be subject to different cancellation conditions where permitted by law.
Nothing in this section limits your mandatory consumer rights.
12. Your Statutory Consumer Rights
Nothing in this policy excludes, restricts, or limits your mandatory rights under applicable consumer protection legislation.
For eligible online purchases, consumers generally have a statutory 14-day right of withdrawal.
Products are also covered by applicable legal guarantees concerning conformity, defects, and incorrect supply.
13. Contact Us
If you have any questions regarding returns, exchanges, refunds, or your order, please contact our customer care team through the Contact section of our website.
We are happy to assist you.
Hair by Kujiamini
Beauty with Every Move.